Frequently Asked Questions
What are the shipping costs?
Shipping costs within the Netherlands and Belgium are €3.95. For orders above €29.95 shipping is free.
How long does delivery take?
We ship orders within 1 business day. Delivery time within the Netherlands and Belgium is usually 1 to 2 business days. International orders may take longer, depending on the destination.
Can I track my order?
Yes, as soon as your order has been shipped, you will receive a track & trace code by email.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by country.
Can I return or exchange a product?
Yes, you can return or exchange an unused product within 14 days of receipt. Please use our return form.
Are the return costs at my own expense?
Yes, return costs are at your own expense, unless it is an error on our part.
How do I maintain my MTB Equestrian halter?
Avoid aggressive cleaning agents to maintain quality. Maintain the leather regularly with the appropriate agents.
Can I enter into a partnership with MTB Equestrian?
We regularly receive requests for collaborations and greatly appreciate the interest. At the moment we already have a number of great collaborations running and therefore we accept limited new collaborations. If you think your vision fits well with MTB Equestrian, you can always send us a message via e-mail/Instagram. We carefully review each request and contact you if we see possibilities.